What does this help desk collect, and what should I leave out?

If you send a ticket, this help desk stores the name and email address you enter, your subject and message, and the IP address it was sent from. It is kept until it is deleted. Attachments are turned off, so you cannot upload files.

Please keep tickets to the point. Do not put children's names, photos, school details or other private information in your message. Do not send passwords or card numbers. Tickets should come from a parent or grown-up, not from a child.